If you're seeing the "Cannot Connect" error, it essentially means your device is unable to connect to Telescore's server to get the data it needs. This could be due to several reasons, but likely either network or security related.
Some steps to try and resolve this issue:
1. It's always worth switching your phone off and back on again and trying this first.
2. Make sure your device is connected to the internet - close the Telescore app, check a browser and see if online and then try the app again. You can also try things like disabling WiFi, switching to mobile data and then back again.
3. If you are on a VPN this could also present a problem, so close the Telescore app, disconnect your VPN and then try Telescore again. If you're not sure what a VPN is, then it's unlikely to be that so skip this part!
4. Check your device has all the latest Android or Apple updates.
iPhone: Go to Settings > General > Software Update, then tap Download and Install
Android: Go to Settings > System > Software update and follow any on-screen instructions
5. Extra updates for Android/Google devices:
A -Check this article and make sure both the Play Store and Play Services are up to date, and clear the cache. Restart device and try again.
https://support.google.com/googleplay/answer/9037938?hl=en
B -Make sure your time and date is set correctly as per this article:
https://support.google.com/android/answer/2841106?hl=en
6. Extra steps for Apple devices
Be sure to check time and date are set correctly:
Go to Settings > General > Date & Time and enable Set Automatically
7. Other things to keep in mind
- Your device must not be rooted or jailbroken. If you're unsure what these are, then it's probably not this.
- You're signed into Google Play or the App Store correctly to download other apps.
- You've downloaded the app directly from Google Play or the App Store, and not a third party app store.
If none of those help, please email info@telescore.app with your device make and model, details of what you've tried and I can try to help, but cannot promise I can make it work.Â